Frequently Asked Questions

Product Information

What is red and near-infrared light therapy?

Red and near-infrared light therapy uses specific wavelengths of light that are commonly used in skincare routines to support healthier-looking, more radiant skin.

How often should I use the Celavie Skin LED Mask?

For best results, use the mask for approximately 10 minutes per day as part of your regular skincare routine.

Is the mask rechargeable?

Yes. The Celavie Skin LED Mask features a rechargeable cordless design for convenient hands-free treatments.

Shipping & Orders

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by location.

Do you provide tracking information?

Yes. Tracking information will be emailed once your order has shipped.

Can I modify or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to accommodate changes before shipment.

Returns & Support

What is your return policy?

We offer a 30-day return window for eligible products. Please review our Return Policy page for complete details.

How can I contact customer support?

You can reach our team through the Contact Us page and we will respond as quickly as possible.

What if my product arrives damaged?

Please contact us within 48 hours of delivery and include photos of the issue so we can assist you.